Terms & Conditions

These online shopping terms and conditions apply to all purchases ordered online at shop.econofoods.co.za. In making use of this service it constitutes your acceptance of these terms and conditions.

 

Online registration

Registration on our online shopping site is conditional upon your specified delivery address being within certain specified areas. If your delivery address is not in an area where we deliver, items will be displayed as "Not Available". Changing your registered delivery address to an address outside of the specified radius after the transaction has been completed either by phone, email or telephonically will result in the order being cancelled.

 

In order to register you will be required to provide Econo Foods with your personal details, your delivery address as well as your payment card details to accredited online payment service providers.

 

When registering, your email address and password used during the registration process will be used as your login details. The responsibility remains on the users to ensure their password is kept private as Econo Foods does not accept any liability, damages, or loss suffered as a result of misuse of login and passwords details

 

You will be required to log in each time you visit our shop.econofoods.co.za website. These details can be updated under the “ My Profile” tab under the main menu.

 

Product sales & availability

 

Products are sold in South African Rand (ZAR) and subjected to availability. The sale of products on line is subjected to availability and Econo Foods reserve the right to change the specifications or discontinue the products or service without notice. We will inform you as soon as products, services and offers change

 

Content errors

 

Errors do happen as a result of human error and we will always strive to meet our obligation as a responsible retailer. In this event, no orders will be accepted if such an error is identified as a result of a material error. Images on our website might vary from the product packaging.

 

Pricing policy

 

Prices will be charged as displayed on site and subject to availability. Prices include VAT. Special promotions may be subject to conditions including stock availability. We offer free delivery on orders above R300 and R35 delivery fee on orders below R300.

 

Methods of payment

 

Payment will be accepted in the form of VISA, Mastercard or instant EFT. The total amount will be debited to the total value of your online order against the payment card tendered by you during the checkout. Payment will be effected on acceptance of your order and prior to delivery. By submitting your order, identity number, and payment card details you warrant that you are over the age of 18 (eighteen), are authorized to make payment with the payment card, and that there are sufficient funds available to pay for the order.

 

Stock availability

 

Stock availability is affected by numerous factors; therefore, availability cannot be guaranteed. In the event that we cannot supply the specific item a substitute product will be offered where applicable and possible. If however, we are unable to supply the specific product you agree to accept and pay for the items that were delivered correctly.

 

Confirmation of order

 

Once an order is placed this implies an offer to purchase and upon receipt of a confirmation from Econo Foods constitutes that the order has been accepted and will not affect the validity should we fail to notify you of acceptance and or confirm receipt of the order.

 

Delivery

 

Orders placed before 14:00 Monday to Friday will be delivered the same day. Orders placed after 14:00 will be delivered between 8:00 and 17:00 the following day unless an arrangement can be made that suit both parties. No order will be delivered on Sundays and Public Holidays. Orders placed on Friday after 14:00, Saturday or Sunday will be delivered the following Monday between 08:00 and 17:00. Items will only be delivered in the specified delivery areas. Delivery in Cape Town and Johannesburg may take up to 24 hours.

 

Upon delivery you will receive a delivery note which will need to be signed. This delivery note shall include the customer details including delivery address, contact details, products and quantities ordered (including any substitute products), and the value of the order in South African Rand vat incl.

 

The person accepting the delivery may be requested to provide proof of identification for security purposes. Should no-one be available the driver will notify the shop who will then attempt to make contact. If this is unsuccessful the driver will leave a note with contact details to make an alternative arrangement or arrange a new delivery time or collection. Any other person at the delivery address other than yourself is deemed authorised to accept the delivery

 

We offer free delivery on orders above R300 and R35 delivery fee on orders below R300.

 

Refunds and returns policy

 

No returns policy

 

Perishable items cannot be returned due to the fact that a customer had a change of mind in respect of the particular purchased item, this is due to public and food safety regulations.

 

Please Note: Econo Foods has moved away from cash refunds to improve and support efforts to decrease Covid infections.

 

All refunds for Online purchases will now be processed using the original payment card as specified on your proof of purchase. Refunds are usually processed within 48 hours but may take up to 14 work days depending on the banks involved.

 

Incorrect goods delivered

 

If we delivered the incorrect goods; the customer must inform us within 48 hours of receipt of said goods. The goods must be unopened and in its original packaging. We will either refund the customer their money or exchange it for the correct product.

 

Refunds will be finalized within 7-14 business days.

 

Cancellation

 

Should you wish to cancel all or part of an order, please send your cancellation request to homedeliveries@econofoods.co.za or contact our call centers. Please note, however, that we may not be able to cancel items from an order if they have already been dispatched. Orders need to be cancelled on the same day as the date placed.

 

Eastern Cape

East London

18 Bowls Rd, Arcadia, East London, 5201

043 492 2319

 

Port Elizabeth

Overbaakens Rd, Overbaakens, Gqeberha, 6065

041 492 3369

 

Free State

Bloemfontein

47 N.P.Van Wyk Louw St, Langenhoven Park, Bloemfontein, 9301

051 011 2973

 

Welkom

431 Stateway St, Voorspoed, Welkom, 9460

057 050 0070

 

Bethlehem

26 President Boshoff St, Bethlehem, 9701

058 050 0093

 

Gauteng

North Gate

Entrance 1, North Gate, 21 Northumberland Ave, Northgate, Roodepoort, 2162

010 492 8647

 

Fourways

Cnr Witkoppen & Nerine St Waterford Shopping Centre, Fourways, Sandton, 2055

010 492 8646

 

Vanderbijlpark

Cnr Rossini Blvd & Barrage Rd Vaal Mall, Vanderbijlpark S. W. 2, Vanderbijlpark, 1911

016 492 0272

 

Northern Cape

Kimberley

40 Poole St, Klisser, Kimberley, 8301

087 087 3673

 

North West

Klerksdorp

5B Charl De Klerk St, Klerksdorp New Town, Klerksdorp, 2571

018 011 1952

 

Potchefstroom

5 Ikageng Rd, Potchindustria, Potchefstroom, 2520

087 087 3665

 

Rustenburg

Cnr Faisal Mafa Dr &, Augrabies Ave, Cashan, Rustenburg, 2999

014 940 6757

 

Western Cape

Somerset West

Cnr Dickson & Helderzicht Rd The Pines Centre, Firgrove Rural, 7110

021 493 2433