Terms & Conditions

These online shopping terms and conditions apply to all purchases ordered online at shop.econofoods.co.za. In making use of this service it constitutes your acceptance of these terms and conditions.


Online registration

Registration on our online shopping site is conditional upon your specified delivery address being within certain specified areas. If your delivery address is not in an area where we deliver, items will be displayed as "Not Available". Changing your registered delivery address to an address outside of the specified radius after the transaction has been completed either by phone, email or telephonically will result in the order being cancelled.
In order to register you will be required to provide Econo Foods with your personal details, your delivery address as well as your payment card details to accredited online payment service providers.
When registering, your email address and password used during the registration process will be used as your login details. The responsibility remains on the users to ensure their password is kept private as Econo Foods does not accept any liability, damages, or loss suffered as a result of misuse of login and passwords details
You will be required to log in each time you visit our shop.econofoods.co.za website. These details can be updated under the “ My Profile” tab under the main menu.

Product sales & availability

Products are sold in South African Rand (ZAR) and subjected to availability. The sale of products on line is subjected to availability and Econo Foods reserve the right to change the specifications or discontinue the products or service without notice. We will inform you as soon as products, services and offers change

Content errors

Errors do happen as a result of human error and we will always strive to meet our obligation as a responsible retailer. In this event, no orders will be accepted if such an error is identified as a result of a material error. Images on our website might vary from the product packaging.

Pricing policy

Prices will be charged as displayed on site and subject to availability. Prices include VAT. Special promotions may be subject to conditions including stock availability. We offer free delivery on orders above R300 and R35 delivery fee on orders below R300.

Methods of payment

Payment will be accepted in the form of VISA, Mastercard or instant EFT. The total amount will be debited to the total value of your online order against the payment card tendered by you during the checkout. Payment will be effected on acceptance of your order and prior to delivery. By submitting your order, identity number, and payment card details you warrant that you are over the age of 18 (eighteen), are authorized to make payment with the payment card, and that there are sufficient funds available to pay for the order.

Stock availability

Stock availability is affected by numerous factors; therefore, availability cannot be guaranteed. In the event that we cannot supply the specific item a substitute product will be offered where applicable and possible. If however, we are unable to supply the specific product you agree to accept and pay for the items that were delivered correctly.

Confirmation of order

Once an order is placed this implies an offer to purchase and upon receipt of a confirmation from Econo Foods constitutes that the order has been accepted and will not affect the validity should we fail to notify you of acceptance and or confirm receipt of the order.

Delivery

Orders placed before 14:00 Monday to Friday will be delivered the same day. Orders placed after 14:00 will be delivered between 8:00 and 17:00 the following day unless an arrangement can be made that suit both parties. No order will be delivered on Sundays and Public Holidays. Orders placed on Friday after 14:00, Saturday or Sunday will be delivered the following Monday between 08:00 and 17:00. Items will only be delivered in the specified delivery areas. Delivery in Cape Town & Johannesburg may take up to 48 hours. Please see our delivery areas here


Upon delivery you will receive a delivery note which will need to be signed. This delivery note shall include the customer details including delivery address, contact details, products and quantities ordered (including any substitute products), and the value of the order in South African Rand vat incl.
The person accepting the delivery may be requested to provide proof of identification for security purposes. Should no-one be available the driver will notify the shop who will then attempt to make contact. If this is unsuccessful the driver will leave a note with contact details to make an alternative arrangement or arrange a new delivery time or collection. Any other person at the delivery address other than yourself is deemed authorised to accept the delivery.

We charge a standard delivery fee of R35 on all orders.

Refunds and returns policy


No returns policy
Perishable items cannot be returned due to the fact that a customer had a change of mind in respect of the particular purchased item, this is due to public and food safety regulations.

Incorrect goods delivered
If we delivered the incorrect goods; the customer must inform us within 48 hours of receipt of said goods. The goods must be unopened and in its original packaging. We will either refund the customer their money or exchange it for the correct product.

Cancellation
Should you wish to cancel all or part of an order, please send your cancellation request to homedeliveries@econofoods.co.za or contact our call centers. Please note, however, that we may not be able to cancel items from an order if they have already been dispatched. Orders need to be cancelled on the same day as the date placed.


Eastern Cape
East London
18 Bowls Rd, Arcadia, East London, 5201
043 492 2319

Port Elizabeth
Overbaakens Rd, Overbaakens, Gqeberha, 6065
041 492 3369


Free State
Bloemfontein
47 N.P.Van Wyk Louw St, Langenhoven Park, Bloemfontein, 9301
051 011 2973

Welkom
431 Stateway St, Voorspoed, Welkom, 9460
057 050 0070

Bethlehem
26 President Boshoff St, Bethlehem, 9701
058 050 0093


Gauteng
North Gate
Entrance 1, North Gate, 21 Northumberland Ave, Northgate, Roodepoort, 2162
010 492 8647

Fourways
Cnr Witkoppen & Nerine St Waterford Shopping Centre, Fourways, Sandton, 2055
010 492 8646

Vanderbijlpark
Cnr Rossini Blvd & Barrage Rd Vaal Mall, Vanderbijlpark S. W. 2, Vanderbijlpark, 1911
016 492 0272


Northern Cape
Kimberley
40 Poole St, Klisser, Kimberley, 8301
087 087 3673

North West

Klerksdorp
5B Charl De Klerk St, Klerksdorp New Town, Klerksdorp, 2571
018 011 1952

Potchefstroom
5 Ikageng Rd, Potchindustria, Potchefstroom, 2520
087 087 3665

Rustenburg
Cnr Faisal Mafa Dr &, Augrabies Ave, Cashan, Rustenburg, 2999
014 940 6757


Western Cape

Somerset West
Cnr Dickson & Helderzicht Rd The Pines Centre, Firgrove Rural, 7110
021 493 2433